Fidelity Services Group, a leading provider in the Security and Investigations industry, is seeking a highly skilled Telematics Administrator to join their SecureDrive division in Midrand, Gauteng. This is a full-time, permanent position offering an exciting opportunity for candidates passionate about information technology and telematics systems.

Job Details

• Job Title: Telematics Administrator
• Location: Midrand, Gauteng
• Company: Fidelity Services Group
• Division: SecureDrive
• Job Type: Permanent, Full-Time
• Industry: Security and Investigations
• Functional Area: Information Technology

Job Summary

The Telematics Administrator will oversee the management, maintenance, and optimization of telematics systems, ensuring efficient operation and seamless user experience. This role includes managing technical systems, creating client profiles, troubleshooting hardware/software issues, and maintaining emergency contact information.

Also check: Delivery Partner Driver Job Opportunity – City of Ekurhuleni

Key Responsibilities

• Create and manage client profiles on various platforms.
• Activate billing systems and ensure accurate unit information is loaded.
• Manage telematics systems for accurate data collection and analysis.
• Troubleshoot hardware and software issues.
• Collaborate with internal teams to enhance telematics performance.
• Administer IoT/Sigfox panic systems.
• Execute tasks such as unit renaming, serial number scanning, and warranty processes.
• Perform bulk uploads and manage B2C portals.
• Monitor unit statuses, battery levels, and generate reports.
• Handle device linking/de-linking and escalations.
• Coordinate with Amber support desk for technical resolutions.
• Be available for afterhours support when required.
• Undertake additional ad hoc tasks as needed.

Qualifications and Attributes

• Education: Matric
• Skills:
  • Proficiency in MS Office (Excel, Word, PowerPoint)
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal abilities
  • Strong attention to detail and administrative skills
  • Ability to work both independently and within a team

How to Apply

If you meet the above qualifications and are interested in this opportunity:

1. Prepare your application documents, including:
   • Updated CV.
   • Copies of relevant qualifications.
2. Visit the Fidelity Services Group Careers Page or other specified job portal.
3. Search for the job title Telematics Administrator (Panic Button Admin).
4. Complete the application form and upload your documents.
5. Submit your application before the closing date.

Also check: Personal Assistant Vacancy at Bhisho COGTA Head Office – REF NO: COGTA 14/11/2024

For more information or assistance, please contact the recruitment department of Fidelity Services Group.