Customer Service Representative Job Opportunity at Tech Mahindra
Customer Service Representative Job Opportunity at Tech Mahindra
Tech Mahindra is looking for South African professionals with a interest for customer service and a passion for technology to join their dynamic team as Customer Service Representatives. This role is perfect for individuals who thrive in fast-paced environments and are dedicated to delivering exceptional customer experiences.
About Tech Mahindra
Tech Mahindra is a leading global provider of IT and business process outsourcing services, known for its innovative approach to digital transformation and customer-centric solutions. With a strong presence in South Africa, Tech Mahindra is committed to driving growth and excellence through cutting-edge technology and dedicated customer service.
Job Details
- Company Name: Tech Mahindra
- Job Title: Customer Service Representative (U1 – Associate)
- Salary: Competitive, market-related
- Location: Western Cape, South Africa
- Closing Date: Rolling applications (apply as soon as possible)
Requirements
- Minimum age of 18 years
- Completed Matric (high school diploma)
- At least 6 months of customer service experience preferred, but not required
- Computer literate with a minimum typing speed of 30 words per minute and 90% accuracy
- Willingness to work on a 24/7 shifting schedule, including rest days, holidays, weekends, and extended hours
Duties
- Handle client concerns through inbound and outbound voice calls, email, chat, and social media
- Assist customers with inquiries, requests, or orders by accurately entering data into support tools
- Deliver excellent customer experiences and maintain a high level of professionalism
- Establish a positive rapport with every caller to increase customer loyalty and satisfaction
- Ensure high-quality output is maintained throughout each interaction
- Adhere to all steps in the support process and take responsibility for tasks and deliverables
- Engage effectively with customers, including deescalating irate customers
- Adapt to a rapidly changing work environment and handle multiple tasks independently
How to Apply
Interested candidates should submit their applications through Tech Mahindra’s online job portal. The application process requires the following documents:
- A comprehensive CV
- Certified copies of Matric certificates and other relevant qualifications
- A cover letter detailing why you are a suitable candidate for the role
For more details and to apply, visit Tech Mahindra’s official website and navigate to the Careers section.
Application link: Customer Service Representative Job Opportunity at Tech Mahindra
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