Mahindra hereby announces a new exciting careers opportunity for unemployed South African with Grade 12 on a exciting Customer Service Representative learnership opportunity

Job Responsibility

• Efficient and effective response to customer inquiries through all available channels – Voice Process.
• Identify customer needs and ensure that they are taken into account when providing a customer-oriented service
• Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution 

Requirements:

• Strong verbal communication skills.
• High problem-solving skills

• Should know basics of computer and knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems

• Typing 25 WPM and 90% accuracy.

• Ability to present value-adding solutions to customers

• High emotional intelligence and soft skills with the ability to serve high-profile customers

• Achieve goals on time with excellent customer care

• Ability to learn, acquire knowledge and develop yourself

• Experience in a multi-system environment

• Matric pass

• Unemployed for at least 7 days

• Must reside in the western cape

• No Pervious BPO experience
• No Previous Learnerships engaged

• Must be able to communicate in English plus any one of these languages (Zulu, Sotho)

How to apply for Customer Service Learnership at Mahindra

successful applicants will be place at western cape , cape town .to apply for this programme, interested individuals can submit their application online [ Click here to view and apply ]

Company hiring :Mahindra
Job title : Customer Service Representative ( Learnership)
Location: Western cape , cape town

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Last updated : 21 September 2023