x5 Customer Service Agent -Job in Midrand (Fidelity Services Group company)

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x5 Customer Service Agent -Job in Midrand (Fidelity Services Group company).

Are you currently Searching for a job in Midrand, Gauteng? Fidelity Services Group is looking for applicants with matric or higher on a customer service representatives vacancy.

 Duties & Responsibilities:

  • Selling multiple SecureFire products and service to potential sales leads received from various platforms
  • Making large amounts of outbound calls in a timely manner
  • Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals
  • Identifying customers’ needs through probing
  • Achieving minimum sales targets
  • Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
  • Achieving daily and monthly targets
  • Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
  • Adherence to call centre “scripts”, verifying client information, declaration etc.
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by going the extra mile
  • Keep accurate records of discussions or correspondence with customers
  • Communicate and coordinate with internal departments and or branches
  • Accurate capturing of sales and clients’ personal details
  • Communicate courteously with customers by telephone, email, letter & face-to-face.
  • Tactfully handle confrontational or stressful customer interactions.
  • Ensure timeous resolution.
  • Feedback on appointments to be supplied to Customers and Sales department.

How to apply x5 Customer Service Agent -Job in Midrand (Fidelity Services Group company)

Applications need to completed online :

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Last updated:26 November 2023