x5 Customer Service Agent -Job in Midrand (Fidelity Services Group company)
x5 Customer Service Agent -Job in Midrand (Fidelity Services Group company).
Are you currently Searching for a job in Midrand, Gauteng? Fidelity Services Group is looking for applicants with matric or higher on a customer service representatives vacancy.
Duties & Responsibilities:
- Selling multiple SecureFire products and service to potential sales leads received from various platforms
- Making large amounts of outbound calls in a timely manner
- Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals
- Identifying customers’ needs through probing
- Achieving minimum sales targets
- Achieving a minimum QA (Quality Assurance) and Compliance score of 90%
- Achieving daily and monthly targets
- Achieving daily and monthly sales conversions (must ask all clients for a referral lead)
- Adherence to call centre “scripts”, verifying client information, declaration etc.
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by going the extra mile
- Keep accurate records of discussions or correspondence with customers
- Communicate and coordinate with internal departments and or branches
- Accurate capturing of sales and clients’ personal details
- Communicate courteously with customers by telephone, email, letter & face-to-face.
- Tactfully handle confrontational or stressful customer interactions.
- Ensure timeous resolution.
- Feedback on appointments to be supplied to Customers and Sales department.
How to apply x5 Customer Service Agent -Job in Midrand (Fidelity Services Group company)
Applications need to completed online : https://fidelityservicesgroup.simplify.hr/vacancy/nldjqo
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Last updated:26 November 2023
