Virgin Active Receptionist Job in Sandton
Virgin Active Receptionist Job in Sandton
Virgin Active South Africa is seeking jobseekers for a Receptionist position. The Service Ambassador will enhance member experiences through exceptional service across various club areas, supporting member retention through engagement and digital platforms. The role includes front-of-house duties, member engagement, promoting safe exercise, and continuous self-development. Candidates need a Grade 12 certificate and strong customer service skills.
Job Details
- Company Name: Virgin Active South Africa
- Location: South Africa · Sandton, Gauteng
- Job Title: Receptionist (Service Ambassador)
Job Description
As a Service Ambassador at Virgin Active South Africa, you will be pivotal in creating exceptional in-club member experiences. Utilizing various tools and platforms, you will engage with members across the service/reception area, exercise floor, studios, swimming facilities, and lounge areas. Your responsibilities include:
- Conducting Front of House Duties:
- Controlling access into the facility.
- Communicating with staff, members, and prospective members.
- Ensuring member needs and experiences are met from entry to exit.
- Adhering to operational standards, and administration policies and procedures.
- Engaging with Members:
- Delivering excellent customer service to achieve NPS and member sentiment score targets.
- Driving digital engagement with members on various platforms.
- Introducing members to personalized online or digital exercise offerings.
- Building member relations and retaining members.
- Resolving member complaints and engaging them in fitness initiatives to increase retention.
- Delivering the Member Floor Experience:
- Promoting safe exercise and ensuring adherence to club rules and safety protocols.
- Maintaining the cleanliness of the floor.
- Participating in Ongoing Training & Self-Development:
About Virgin Active South Africa
Virgin Active South Africa is a leading health club chain committed to providing world-class fitness experiences. With a focus on innovation and member satisfaction, Virgin Active offers a variety of services including state-of-the-art gym facilities, group exercise classes, swimming pools, and wellness programs. Our mission is to inspire people to live active and healthy lives.
Requirements
To be considered for the Service Ambassador position, you should have:
- Grade 12 Senior Certificate or NQF Level 4 equivalent.
- Successful completion of Reception Academy.
- Good understanding and knowledge of digital platforms.
- Sound knowledge of Virgin Active exercise experiences and customer journey.
- Comprehensive understanding of club rules, operating standards, and safety protocols.
- Minimum of 12 months experience in a face-to-face customer-facing role.
- Proven ability to resolve member questions and queries.
- Passion for exercise and people-centric approach.
Preferred Qualifications:
- Adaptability to a fast-paced, changing environment.
- Curiosity and willingness to learn and grow.
- A winning mentality and motivation to achieve success.
- Commitment to making a difference in people’s lives.
- Growth mindset and ability to work independently.
- Trustworthiness and action orientation.
- Valid First Aid Level 1 certificate.
- Excellent relationship-building, problem-solving, and communication skills.
- Conflict resolution ability.
Required Documents
When applying for this position, ensure you have the following documents ready:
- Updated resume/CV.
- Cover letter outlining your suitability for the role.
- Copies of relevant certificates and qualifications.
How to Apply for Virgin Active Receptionist Job in Sandton
To apply for the Receptionist (Service Ambassador) position at Virgin Active South Africa, follow these steps:
- Visit the Virgin Active South Africa careers page on their official website.
- Search for the Service Ambassador vacancy at your preferred location.
- Click on the job listing and follow the application instructions.
- Submit your resume/CV, cover letter, and required documents online.