Signature Cosmetics IT Internship Opportunity
Signature Cosmetics IT Internship
Signature Cosmetics is inviting South African job seekers to apply for their latest internship opportunity as an IT Service Desk Administrator. If you’re looking to start your career in information technology and want hands-on experience in the retail industry, this could be the perfect entry point for you. Below are all the job details, from position requirements to how to apply.
Job Details
- Position Title: Intern: IT Service Desk Administrator
- Company: Signature Cosmetics
- Location: Edenvale, Gauteng
- Employment Type: Internship
- Posted: 18 September 2024
- Closing Date: 30 September 2024
- Division: Head Office
- Primary Industry: Retail
- Functional Area: Information Technology
Intern Description:
- Understand and adhere to all internal processes and policies in order to minimise potential disruption to business activities
- Create a welcoming, inspirational, and personalised experience for customers
- Assist in tracking IT assets, including computers, accessories, and software licenses.
- Work closely with other IT team members to support ongoing projects and new IT initiatives.
- Deliver excellent customer service by maintaining a positive attitude and ensuring users' technical concerns are addressed promptly and professionally.
- Identify potential areas for process improvements and suggest practical solutions to streamline the IT support process.
- Provide first line technical support to resolve service desk incidents and re-route the query or escalate as and when required
- Learn and deliver customer service basics, phone and email etiquette, and effective communication requirements
- Learn basic support principles and escalation frameworks, case logging and management
- Learn basics in Connectivity, Software Support, and basic hardware support
- Riase any queries and ask questions in order to expand knowledge and understanding
- Provide feedback on common or identified issues experienced
- Set up hardware at head office to gain experience in processes and functionality
- Provide relevant feedback on all unresolved incidents to the Service Desk Supervisor
- Assist with providing administrative support services for servers, desktop and laptop computers, printers, routers, switches, firewalls, telephones, smartphones, application deployments, resetting of passwords and security updates
- Assist with troubleshooting activities, resolve problems and connectivity issues and mitigate operational risks
- Actively support and participate in major incidents, changes and releases, disaster recovery planning and implementation projects as and when requested
- Maintain methods of communication to keep stakeholders informed and build effective relationships
- Provide administrative and technical support to the IT department and line man
Required Documents:
Applicants should prepare the following documents when applying:
- Updated CV.
- Certified copy of Grade 12 certificate or any relevant qualifications.
- Proof of current enrolment in an IT-related degree program (if applicable).
- Certified copies of IT certifications (if available).
How to Apply:
To apply for this exciting opportunity at Signature Cosmetics, follow these steps:
- Ensure you have all required documents ready.
- Submit your application by 30 September 2024.
Direct Application: Signature Cosmetics IT Internship
