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Sassa vacancy – Call Centre Agent X2 – No experience( but have Grade 12 National Senior Certificate )

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Sassa is hiring applicants with Grade 12 national Senior Certificate In Call Centre Agent X2 No experience but 0-1 working
experience in Call Centre Complaints Management; Fluent in Afrikaans, Zulu language will
be added advantage; Computer literacy is essential. Closing dates: 10 October 2022 .

Applicants should be submitted with the following (Ref No.: SAS 28/09/2022-02)– Salary: R176 310 – R 207 681 p.a. excluding benefits.

Requirements: Candidates should hold a Senior Certificate (NQF Level 4) coupled with 0-1 working
experience in Call Centre Complaints Management; Fluent in Afrikaans, Zulu language will
be added advantage; Computer literacy is essential.

The candidate will handle all Receiving and placing of calls; Registration and escalating of
incoming calls e.g. capturing on the Customer Care Application system; Investigating and
provide feedback; Updating of information on the Integrated Customer Care Application;
Monitor and follow up on requests that have been sent to back office and responsible
managers; Attending to e-mail enquiries; Provide customer education and Direct calls to
the relevant officials to ensure that client needs are attended to.

here’s how you can apply

call centre
call centre

Click here to view vacancies :https://www.sassa.gov.za/sassa-updates/Documents/HEAD%20%20OFFICE%20%20EXTERNAL%20ADVERTS.pdf

Opportunity in Pretoria South Africa

Posted dates: 02 October 2022