Sassa is hiring applicants with Grade 12 national Senior Certificate In Call Centre Agent X2 No experience but 0-1 working
experience in Call Centre Complaints Management; Fluent in Afrikaans, Zulu language will
be added advantage; Computer literacy is essential. Closing dates: 10 October 2022 .

Applicants should be submitted with the following (Ref No.: SAS 28/09/2022-02)- Salary: R176 310 - R 207 681 p.a. excluding benefits.

Requirements: Candidates should hold a Senior Certificate (NQF Level 4) coupled with 0-1 working
experience in Call Centre Complaints Management; Fluent in Afrikaans, Zulu language will
be added advantage; Computer literacy is essential.

The candidate will handle all Receiving and placing of calls; Registration and escalating of
incoming calls e.g. capturing on the Customer Care Application system; Investigating and
provide feedback; Updating of information on the Integrated Customer Care Application;
Monitor and follow up on requests that have been sent to back office and responsible
managers; Attending to e-mail enquiries; Provide customer education and Direct calls to
the relevant officials to ensure that client needs are attended to.

here's how you can apply

Click here to view vacancies :https://www.sassa.gov.za/sassa-updates/Documents/HEAD%20%20OFFICE%20%20EXTERNAL%20ADVERTS.pdf

Opportunity in Pretoria South Africa

Posted dates: 02 October 2022