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SASSA SRD R350 Grant Errors and How to Fix Them

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During these difficult times, the SASSA SRD R350 Grant has been an essential resource for many South Africans. However, as with any system, beneficiaries can encounter errors and challenges when attempting to access their funds. In this article, I will go over some of the most common mistakes that individuals make and how to rectify them.

Error 1: ‘Application Status Pending’

When checking the status of your South African Social Security Agency R350 Grant application, the notification ‘Application Status Pending’ indicates that your application is still being processed. In this circumstance, the best thing to do is to be patient and wait for the application to be evaluated and approved. SASSA is working hard to process applications as soon as possible.

Error 2: ‘Payment Not Received’

There could be a few reasons why you haven’t received your social relief of distress Grant R350 Grant payment after being authorised. First, ensure that you supplied accurate banking information when applying for the grant. If any of the information is wrong, please contact SASSA to have it corrected. Second, ensure that your payment method is set to ‘bank account’ rather than’ money transfer.’ If it is set to’ money transfer,’ contact SASSA and request that it be changed to ‘bank account.’

Error 3: ‘Invalid ID Number’

If you get a ‘Invalid ID Number’ error message when attempting to apply for the social relief of distress Grant, double-check that you have entered your ID number correctly. Check for any mistakes or missing digits. If the error persists, please contact the SASSA hotline.

Error 4: ‘Application Rejected’

If your SASSA SRD R350 Grant application is rejected, it could be due to various reasons. Common reasons include not meeting the eligibility criteria, providing incorrect information, or submitting incomplete documentation. To fix this error, review the rejection notice carefully and take the necessary steps to rectify the issue. If you believe the rejection was made in error, you can appeal the decision by contacting SASSA.

Error 5: ‘System Unavailable’

The SASSA online system may occasionally face technical issues, resulting in the ‘System Unavailable’ error. If you get this problem, try accessing the system again later. SASSA is aware of these concerns and is working to improve system stability and availability.


For many South Africans, the SRD R350 Grant is a crucial source of help. Even though errors can be annoying, it’s important to have patience and take the right actions to fix them. Do not hesitate to contact SASSA for assistance if you experience any problems with your grant application or payment. Recall that they are there to assist you.

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Last updated ; 09 October 2023