SA Airways
SA Airways

SA Airways Grade 12 entry Customer Service Agent vacancy

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SA Airways Grade12 entry Customer Service Agent vacancy

South African Airways (SAA) is offering Job Seekers the opportunity to join their team on an fantastic entry level Customer Service Agent vacancy, which as welcomes South African people to apply. This is a exciting opportunity to join a dynamic team and contribute to the critical task of providing Assist passengers as needed through arrival and check-in processes .

Company profile

South African Airways (SAA) is a multi-award winning airline based in Johannesburg, South Africa, serving multiple destinations domestically and regionally. We are the National carrier and a key contributor to South Africa’s GDP.

Principal Accountabilities

  • Demonstrates an understanding of the departmental strategy and plan relevant to own work outputs
  • Implements department strategy within own area of responsibility
  • Provides recommendations to support the implementation of the departmental strategy and plan
  • Contributes to the budget management and containment of costs
  • Applies cost saving initiatives continuously
  • Provides recommendations on profitability
  • Correct charging of excess baggage
  • Contribute towards cost reduction by performing role efficiently and identifying opportunities for improvement
  • Utilises resources in area of responsibility/ own area of work in a time and cost-effective manner
  • Utilises technology to enhance internal and external customer expectations
  • Executes work outputs according to customer requirements
  • Adheres to Governance and Risk Management policies, processes and systems
  • Delivers on regular, irregular and timeous reporting of information to key stakeholders
  • Participates in continuous optimisation programmes, projects and initiatives
  • Promote Airline’s customer service principles through upholding a high standard of professionalism, efficiency, consistency and personalisation when dealing with customers
  • Assist unaccompanied minors, elders and disabled passengers to ensure that their special needs are addressed accordingly
  • Assist in dealing with any problems such as keeping passengers informed of any delays, disruptions and denied boarding
  • Provide general information to customers and travel agents
  • Assist passengers as needed through arrival and check-in processes
  • Assist customers with general enquiries or directions as required
  • Interact with customer throughout the transaction to alleviate fear and build trust
  • Perform any duties assigned by superiors in line with company objectives
  • Check baggage, monitor carry-on baggage for size and quantity, and assign seats
  • Inspect and verify passenger documentation, ensuring that passengers have the correct documentation for travel
  • Perform all duties pertaining to passenger and baggage check-in, boarding of flights and charging excess baggage charges based on piece concept
  • Liaise with various work groups to resolve any challenges
  • Work on special projects if required
  • Meet and assist passengers on arrival
  • Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments
  • Handle denied boarding situations by soliciting volunteers and communicating situation effectively to involuntary denied boarding customers
  • Direct customers and provide clear and concise information regarding flight delays, cancellations, denied boarding situations
  • Manage queues and self-service check-in
  • Ensure proper control of on-board hand baggage at check in and at boarding gates
  • Reconcile travel coupons for all flights
  • Assist and ensure the correct handling of mishandled baggage, pilfered and damaged baggage
  • Keep detailed report regarding mishandled and damaged baggage
  • Ensure the highest level of passenger safety and care in all aspects of duty
  • Comply with service standards and standard operating procedures to ensure passengers are handled in a friendly and efficient manner at all times
  • Make public announcements as required
  • Produce all required, work-related documentation
  • Ensure compliance with CAA, Airline and airport regulations
  • Ensure all regulatory training is current

Skills summary

  • Grade 12 (Matric) at NQF level 4
  • A 3-year diploma in a Travel and Tourism or relevant field will be an advantage
  • Experience derived from customer service environment will be an advantage

How to apply

  • No application to be accepted after vacancy closing dates “13 October 2023 “
  • Applications to be completed online via to apply : [ click here to view and apply now !]

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A Summary of What You Have Learned

Here’s a list of what you have learned so far in this article

  • The company profile and its contributor to South Africa’s GDP
  • The requirements of a entry level Customer Service Agent vacancy and Principal Accountabilities
  • How to apply for SA Airways Grade 12 entry

Last updated : 12 October 2023 – Opportunity available in Durban .