Nedbank is hiring people with Matric for call centre positions in Kwa-Zulu Natal and Johannesburg, with a preference for applicants from underrepresented groups. The role involves providing professional and efficient call services to optimize client experience and maintain relationships.

Job Details

• Company Name: Nedbank
• Positions: Contact Centre (Sales and Service)
• Location: South Africa, Kwa-Zulu Natal and Johannesburg
• Applications closing dates: 28 June 2024.

Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.

How to apply for Nedbank Jobs for people with Matric

To apply for the call centre position at Nedbank, follow these steps:

Prepare Your Documents: Ensure you have your Matric certificate, any relevant call centre certifications, and an updated resume highlighting your experience in an insurance contact centre.

Click here to apply online

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