Nedbank calling for Service Consultant vacancy which will be closing soon. South Africa Jobseekers who are currently looking for a job can apply for this Job opportunity.

Are willing to start a career with one of the fast growing South Africa banking company and kick start a career in the banking sector.

Nedbank hiring for Service Consultant Job listing ( Application deadline : 08 January 2023 ).

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Essential Qualifications – NQF Level

• Diploma

Preferred Qualification

• Must have completed a higher Certificate in Banking Services – NQF5

Minimum Experience Level

• Must have 1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
• Must have foreign exchange experience.

Application process

• Application can be completed via the South Africa nedbank company website :https://jobs.nedbank.co.za/job/Cape-Town-Service-Consultant/1020799601/

Location and applications closing

• Successful applicants will be place in cape town South Africa.
• Only online applications will be accepted.
• No applications will be accepted after closing dates: 08 January 2023

Last updated: 06 January 2023