Nedbank Client Service : Grade 12 Entry vacancy listing

Nedbank Client Service : Grade 12 Entry vacancy listing

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Nedbank Client Service : Grade 12 Entry vacancy listing . Nedbank South Africa is currently hiring Jobseekers who are willing to work in a banking environment on a new entry level Job opportunity in Client Service Specialist.

Company Name :Nedbank.
Salary: Market related .
Job Title : Client Service Specialist  .
Location : South Africa , Gauteng ,Johannesburg .

Job Responsibilities

  • Capture, acknowledge, investigate, and resolve all complaints, queries and compliments received from clients, via the various communication channels the bank uses, i.e.  telephonic, email, post and digital.
  • Monitoring and tracking CRM / D365 cases logged when received.
  • Ensure that all complaints are correctly recorded on the Client Complaint Tracker
  • Provide First Call resolution where possible.
  • Compile daily reports and log incidents using incident tracker.
  • Generating data voice by using CMS tool.
  • Extracting information client’s information to determine number of cancellations for the current month, using Management and Information System.
  • Generating statistical information and productivity reports for daily workload by using tracker.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Monitor and change skills as per the business needs on Customer Management Service tool (AVAYA).
  • Ensure availability and adherence to schedule enable call taking.
  • Ensure effective feedback is communicated to the stakeholders all the time using e-mails or telephone calls.
  • Provide the necessary education to the branch staff if need arises by coaching and mentoring. 
  • Receive and analyse stakeholders’ queries via e-mails, telephone and customer service desk.
  • Analyse and detect the source of the query and decide the appropriate action to be taken to resolve.
  • Ensure that the Service Level Agreement is met and kept at a higher standard always.
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters; websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.

Minimum Requirements

  • Matric / Grade 12 / National Senior Certificate
  • 2 -3 years Banking and Customer Service experience
  • Working knowledge of Nedbank Retail products and processes

How to apply

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Last updated : 29 September 2023