FNB Jobs: Apply with grade 12 for Customer Experience vacancy

Looking for FNB Jobs ? The South African Fnb is recruiting individuals with grade 12 on a Customer Experience Advisor job opportunity.

As a Customer Experience representative, you’ll be the face of FNB, helping customers with their inquiries and ensuring they receive the best service. You’ll need to be a people person, with excellent communication skills and a passion for problem-solving.

Job details:

• Company name: FNB
• Industry: Banking.
• Job Title: Customer Experience Advisor.
• Location: Gauteng, Johannesburg
• Contract: Permanent.

Minimum Requirements

To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice

• Contribute to cost efficiencies through responsible utilisation of work related resources
• Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)
• Provide great customer service to external clients entering the branch to get assistance with banking or financial needs
• Contribute to teamwork and inclusivity within own team
• Identify and utilise opportunities to assess and improve own performance
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Optimise work through the application of learning experiences
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards

Also check: Capitec Bank Learnership Recruitment : May 2024

How to Apply

If you’re interested in applying for a job at FNB (First National Bank) in South Africa, click on the button below:

1. Visit the FNB website
2. Navigate to the Careers section
3. Search for the FNB Customer Experience Advisor opportunities
4. Select the Customer Experience Advisor job that aligns with your interests and qualifications
5. Click on the “Apply” button
6. Complete the online application form
7. Attach your updated CV and any relevant supporting documents
8. Submit your application

Last updated: 05 May 2024