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FNB Call centre Agent Jobs in Johannesburg: Apply with matric or relevant ( SALARY R13198 )

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FNB Call centre Jobs in Johannesburg: Apply with matric or relevant ( SALARY R13198 )

  • Company Name: First National Bank.
  • Position Name: Call centre Agent-3.
  • Salary: R13198 per month.
  • Location Country : South Africa.
  • Location city/Town : Johannesburg.

Job Description:

First National Bank (FNB) is currently recruiting in a Call centre Agent Jobs in Johannesburg, Gauteng.

Are you someone who can:

  • Act responsibly with work related resources to contribute to cost containment.
  • Address customer needs in order to meet or exceed customer expectations.
  • Build and maintain stakeholder relationships.
  • Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service.
  • Innovate to improve customer experience by continuously looking for better and more efficient ways of doing things.
  • Be flexible and adapt to changing circumstances.
  • Deliberately seek diverse opinions, build on ideas and do not duplicate effort.
  • Participate in the innovation process in the business and contribute toward new innovations against objectives.
  • Plan and complete activities within area of work to meet set time and quality standards.
  • Adhere to schedules to perform assigned work Attend (and facilitate) meetings as and when required.
  • Maintain documentation and share information with the team where applicable.
  • Execute own work in accordance with the organisational values and code of ethics.
  • Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
  • Identify and escalate risk as normal part of work.
  • Contribute to client service delivery culture through adherence to approved organisational service delivery principles.
  • Resolve customer dissatisfaction/complaints by taking ownership of the problem.
  • Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions.
  • Plan and schedule activities to improve service.
  • Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query.
  • Follow up with customers to ensure resolution of query by other stakeholders where relevant.
  • Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries.
  • Assist branch consultants with eBucks queries at a branch level Assist in advising customers on eBucks Shop orders.
  • Assess own performance through seeking timely and clear feedback and request training where appropriate.
  • Demonstrate teamwork as a valued team player.

Requirements:

  • 1 – 2 years experience in call center
  • Must have Matric (Grade 12) qualifications

Applications

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Last updated:17 May 2024| Applications 23 May 2024