• Company Name: FlySafair
• Job Title: Customer Service Agent
• Location: Johannesburg, South Africa
• Job Type: Permanent
• Work Level: Junior
• Salary: Market Related
• Employment Equity (EE) Position: No
• Closing Date: 30 April 2025
• Reference Number: Customer service agent - JNB

FlySafair Permanent Customer Service Agent Vacancy

FlySafair is looking for unemployed South African jobseekers with Grade 12 or equivalent to fill the position of Customer Service Agent in Johannesburg.

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Requirements:

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.
• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

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