- Company Name: Fidelity Services Group
- Job Title: Call Centre Technical Dispatch Agent Level 2
- Location: Midrand, Gauteng, South Africa
- Job Type: Permanent
- Division: Fidelity ADT
- Business Unit: FADT - Gauteng
- Industry: Security and Investigations
- Functional Area: Administrative
- Posted Date: 27 June 2025
- Closing Date: 04 July 2025
- Experience Level: Entry Level
Fidelity Services Group Call Centre Technical Dispatch Agent Level 2 Job in Midrand
Fidelity Services Group is inviting South African jobseekers with grade 12 to apply for their Call Centre Technical Dispatch Agent Level 2 Job in Midrand.
Also check: Pedagy : Grades 8–12 (classroom or online) Teaching Vacancies
The aim of a Technical Dispatch Agent (Level 2) is to:
- Book & Schedule service calls.
- Dispatch & Coordinate Technicians to attend all scheduled work.
- Follow up with customers to ensure times & schedules are met.
- Completing all daily scheduled service calls LSN Technical Category fields
- Inform relevant management or other parties in the event of exceptions or reoccurring issues.
- Exercise good interpersonal skills to be able to deal with difficult customers at all levels.
Requirements:
- Grade 12
- Customer Service oriented and experience
- Coordinating Schedules & Appointments
- Call Centre experience beneficial
- Continuous Improvement experience beneficial
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer literate (MS Office, Listener, Outlook, Internet)
- Knowledge of security systems user operation
- Professional
- Customer focused
- Driven for results
- Good verbal and oral communication skills
- Ability to handle pressure
- Telephone etiquette
- Understanding in diversity in customer behaviour
- Punctual
- Ability to meet deadlines
- Ability to Organise, Schedule & Coordinate appointments
Also check: Internships at SANRAL
