Eskom – Service Agent Contact Centre (Distribution) NW X2 vacancy
Eskom - Service Agent Contact Centre (Distribution) NW X2 vacancy
Eskom invites applications from South African job seekers for the role of Service Agent Contact Centre (Distribution) in the North West province. Successful applicants will be responsible for providing professional customer service using the available processes. Their duties include handling inbound interactions, performing back-office activities, and supporting customer service processes.
Learnership Details
- Company Name: Eskom
- Job Title: Service Agent Contact Centre (Distribution) NW X2
- Location: South Africa (North West)
- Reference Number: EM50432210BS
- Closing Date: 06 January 2025
About Eskom
Eskom is one of South Africa's leading electricity providers, committed to maintaining high-quality service delivery while fostering equality, diversity, and inclusion. With a strong focus on innovation and customer satisfaction, Eskom aims to provide a smoke-free and professional environment for its employees and visitors.
Minimum Requirements
Qualification(s):
- National Diploma/National N Diploma in Business, Finance, Marketing, Commerce, Social Sciences, or Business Management at NQF6 with 240 credits.
Related Minimum Experience:
- 2 years of experience in working with customers and customer relations.
Also check:
Skills and Competencies:
Behavioural
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership
- Team player
- Coaching
- Motivating teams
- Mentoring
- Developing
Knowledge
- Eskom business operations
- Standard Power Unit (SPU) and prepayment customer tariffs
- Service delivery training
- Report compilation
Skills
- Computer literacy
- Time management
- Interpersonal and relationship-building skills
- Functional and technical problem-solving skills
- Analytical and negotiation skills
- Communication and telephone handling skills
- Stress management
Key Responsibilities
- Handle inbound interactions.
- Perform back-office activities.
- Manage multi-media and outbound activities.
- Provide and improve general customer services.
- Support marketing, sales, and customer service processes.
- Perform vending, prepaid, and easy pay activities.
How to Apply
Required Documents:
- Updated CV
- Certified copies of qualifications
- Certified copy of ID
- Proof of relevant experience
Application Process:
To apply for the Service Agent Contact Centre position:
- Prepare all required documents listed above.
Note: If you do not hear from Eskom within 28 days after the closing date, consider your application unsuccessful.
Eskom is dedicated to upholding employment equity principles and encourages candidates from under-represented designated groups and individuals with disabilities to apply.
Also check: Netcare Human Resources Internships 2025
