- Company Name: DHL International (Pty) Ltd.
- Job Title: Customer Solutions Agent
- Location: Cape Town, Western Cape, South Africa
- Job Type: Full-time, Permanent
- Closing Date: Not specified – Apply as soon as possible
DHL International Customer Solutions Agent Vacancy
DHL International is recruiting South African jobseekers to apply for the position of Customer Solutions Agent based in Cape Town, Western Cape.
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Operations Performance and Reporting
- To ensure that all data is captured and generated according to operations business rules.
- All checkpoints captured must be transmitted within one hour according to the operations business rules.
- All data captured must be accurate and comply with network standards.
- Feedback on any identified operations performance issues must be sent to the correct departments and actions must be taken to reduce or stop the occurrence of these issues.
- Accurate and timely reporting on issues regarding performance levels, network standards and areas of improvement.
- Monitor key performance against network standards and take corrective action if performance falls below communicated targets.
Minimum Requirements
- Matric
- Valid driver’s licence
- PC Literacy (Office suites)
- Security and ITC clearance
- DHL Experience / Knowledge of the DHL Network
- Systems knowledge (ECIS, GSD, SHERLOC, CSV, MYDHL+, Global Imaging, Gema, MCT)
- Customer Service Experience
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