fidelity services group
fidelity services group

Contact Centre Job at Fidelity Services Group

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Company Hiring : Fidelity Services Group
Salary: Market Related
Job Title: Call centre
Location Country: South Africa
Job Location Province/Town: Western Cape , Cape Town

MAIN PURPOSE OF JOB:

To provide superior service to internal and external customers via all contact channels and all media.

QUALIFICATION & EXPERIENCE:

• Matric or relevant qualification
• Customer Service experience in a Call Centre environment would be advantageous
• Computer literacy essential (MS Word, Excel, Outlook, Listener)

Responsibilities and Duties: 

  1. Quality of Service

• Offer solutions to client issues and concerns via all contact channels and all media e.g. trouble shooting with technical queries

  1. Productivity of Service
    • Log in to FADT systems on time and for full shift duration
    • Maintain schedule adherence
    • Aim for first time contact resolution

How to apply

Apply here: https://fidelityservicesgroup.simplify.hr/vacancy/rcqadg

Posted: 19 January 2022-Closing Date: 26 January 2022