nedbank

Consultant Job at Nedbank

Company Name :Nedbank
Salary: Market Related
Job Title : Collections Consultant
Location Country: South Africa
Job Location Province:  Gauteng, Johannesburg, ZA

Job Purpose

To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.

Job Responsibilities

  • Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
  • Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
  • Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
  • Maintain client satisfaction by responding to general queries on risk or arrears timeously.
  • Contribute to team dynamics by sharing knowledge and ideas.
  • Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
  • Ensure client account status are correct by checking the account history details on the system.
  • Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
  • Prioritise customer accounts by grading all accounts into risk categories and age analysis.
  • Minimise potential loss to the bank by implementing the collection process and strategy.
  • Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
  • Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
  • Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
  • Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
  • Improve workflow and time management efficiencies by proactive planning and implementing credit control process
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge  sharing knowledge with team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Certificate: Credit Management

Minimum Experience Level

2 years experience in credit collections

How to apply for Nedbank

Apply here: https://jobs.nedbank.co.za/job/Johannesburg-Collections-Consultant/831917701/

Application closing dates: 1 August 2022