Client Service Officer Vacancy: Department of Labour

The Department of Labour is looking for South African jobseekers to fill two Client Service Officer positions. These roles are available at the Klerksdorp Labour Centre and Mbombela Labour Centre, offering a competitive annual salary of R255,450. The department is calling on motivated and qualified individuals to join its team to ensure the efficient delivery of client services in alignment with the Compensation Fund’s objectives.

Job Details

• Position: Client Service Officer: COID (X2 Posts)
• Location:
• Klerksdorp Labour Centre (Ref No: HR4/4/08/12)
• Mbombela Labour Centre (Ref No: HR4/4/7/9)
• Salary: R255,450 per annum

Job Description

The Client Service Officer will play a crucial role in managing the services related to the Compensation for Occupational Injuries and Diseases (COID) Act. The main responsibilities include:

1. Document Verification: Receive and verify documents required for claim registration, ensuring all information is accurate and complete.
2. Claims Registration: Register the claims on the operational system to facilitate timely processing and resolution.
3. Employer Services Assistance: Provide support to employers using the kiosk, online systems, and service centers, ensuring a seamless user experience.
4. Customer Service: Handle queries and complaints related to services, ensuring client satisfaction by providing prompt and effective solutions.

Required Qualifications and Skills

• Education: Matriculation/Grade 12/National Senior Certificate.
• Knowledge: Familiarity with the Public Service Act, Public Service Regulations, Compensation Fund business strategies, value chain, and performance requirements, as well as the PFMA and Treasury Regulations. Understanding of customer service principles, especially the Batho Pele principles.
• Skills: Proficiency in computer literacy, business writing, listening skills, telephone etiquette, and basic interpersonal skills. The ability to work effectively in a team and independently when required.

Required Documents for Application

To apply for the Client Service Officer position, applicants must submit the following:

1. A comprehensive and updated CV.
2. Certified copies of academic qualifications.
3. Certified copy of a valid South African ID.
4. A cover letter outlining suitability for the role.
5. Any other relevant supporting documents.

How to Apply

Candidates can apply using one of the following methods, depending on the location of the post they are applying for:

For the Klerksdorp Labour Centre Position:

• Postal Application: Send to Chief Director: Provincial Operations, Private Bag X2040, Mmabatho, 2735.
• Hand Delivery: Deliver to Provident House, University Drive, Mmabatho.
• Email: Submit applications via email to Jobs-NW9@labour.gov.za.

For the Mbombela Labour Centre Position:

• Postal Application: Send to Acting Deputy Director, Labour Centre Operations, Private Bag X11298, Nelspruit.
• Hand Delivery: Deliver to Standard Bank Building, 29 Brown Street, Nelspruit.
• Email: Submit applications via email to Jobs-MP@labour.gov.za.

Enquiries and Contact Information

For enquiries regarding the Klerksdorp position, applicants can contact Mr. MO Maluleke at Tel No: (018) 387 8100. For enquiries about the Mbombela position, applicants can reach out to Ms. JP Thwala at Tel No: (013) 753 2844.

Application Closing Date

Applications must be submitted by 13 September 2024.

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