CLIENT INFORMATION CLERK DPSA VACANCIES
Company Hiring : DEPARTMENT OF HEALTH
Salary: Market Related
Job Title: CLIENT INFORMATION CLERK
Reference Number: REFS/013170
Location Country: South Africa
Job Location Province: Gauteng
Job Location City/Town: Johannesburg
REQUIREMENTS : Grade 10 or equivalent or a Grade 12 or equivalent and Computer certificate.
Knowledge of a limited range of work procedures and elementary clerical duties
such as; Information Communication Technology procedures relating to call centre
working environment including norms and standards. Skills: Planning and or
organising, reporting procedures, Customer care skills, Telephone skills, Ability to
handle difficult customers, be able to work under pressure, and how to do basic
research/ gather information. Procurement directives and procedures. Knowledge
of statistics. Mathematical skills, Organising. Ability to perform routine task. Be
prepared to rotate and work shifts, weekends and public holidays. Ability to operate
computer (Microsoft Package) and Typing skills. Basic interpersonal relationship.
Problem solving. Maintaining discipline. Formulation and editing. The following will
be an added advantage: National Higher Certificate / Call Centre qualification at
NQF 5 as recognised by SAQA in ICT. Experience as a switchboard operator or
call centre agent will be added advantage. Knowledge of Batho Pele and Six
Ministerial priorities.
DUTIES : Answer and transfer incoming calls in a timely manner using an updated telephone
list. Monitor calls and give feedback to clients. Maintain a well up to date extension
numbers, records of doctors and nurses call list. Continuously update the telephone
directory. Ensure that emergency and high priority calls are attended to timely and
directed to relevant business units by use of SMS, paging and emails. Assist in
troubleshooting Telephones and PABX issues. Provide relevant information to
clients using reference files, assist with general administration and provide disaster
management service. Comply with the Performance Management and
Development System
how to apply
All applications must be submitted with a z83 form
address Supporthr.Cmjah@gauteng.gov.za Only online application will be
considered. Please use the reference as the subject