Call Centre Agent grade 12 entry job in Johannesburg Clinix Health Group
Clinix Health Group is hiring South African Jobseekers on a new careers employments opportunity. Applicants are hereby invited to apply for a call centre agent vacancy available in clinix health group.
Minimum Job Requirements:
- Responsible for responding to 24/7 routine telephone calls to assist in resolving diverse enquiries and emergency calls using the Emergency Medical Dispatch procedures.
- Manages the service request from beginning to successful completion.
- Assigns call to appropriate dispatcher while being professional and courteous.
- Take customer calls and provide accurate, satisfactory answers to their queriers and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Guide customers through troubleshooting, navigating through CHG products and services.
- Receive and handle inbound calls from customers.
- Complete relevant documentation as required and maintain an accurate record-keeping system.
- Maintain effective and efficient work processes and procedures, complying with CHG and Health standards.
- Remain aware and knowledgeable on relevant services provided by the Group.
- Research required information using available resources.
- Document all call information according to standard operating procedures.
- Follow-up on customer calls where necessary.
- Recognize, document and alert the EMS and Fleet Manager of trends in customer calls.
- Answers all incoming emergency and non-emergency Fire and EMS calls for service while collecting important information from the caller.
- Determines the caller’s needs and enters the information into the computer aided dispatch system.
- Notifies other service agencies for actions as required.
- Works with other departments to ensure mutual organizational goals are pursued and achieved.
- Closes calls, updates logs on system and interhospital transfers, patient care and record keeping.
Minimum Qualifications and Experience:
- Grade 12 with no qualification a BLS qualification advantageous.
- 3+ years of experience in EMS Call Centre advantageous
How to apply for Call Centre Agent job in Johannesburg
[ click here to apply for Call Centre Agent vacancy ]
Company hiring :Clinix Health Group
Job title : Call Centre Agent
Location: Johannesburg, Gauteng ZA
Closing dates: 22 September 2023
Last updated : 21 September 20233 at 08:25 South African time]