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Call Centre Agent grade 12 entry job in Johannesburg Clinix Health Group

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Clinix Health Group is hiring South African Jobseekers on a new careers employments opportunity. Applicants are hereby invited to apply for a call centre agent vacancy available in clinix health group.

Minimum Job Requirements:

  • Responsible for responding to 24/7 routine telephone calls to assist in resolving diverse enquiries and emergency calls using the Emergency Medical Dispatch procedures.
  • Manages the service request from beginning to successful completion.
  • Assigns call to appropriate dispatcher while being professional and courteous.
  • Take customer calls and provide accurate, satisfactory answers to their queriers and concerns.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Guide customers through troubleshooting, navigating through CHG products and services.
  • Receive and handle inbound calls from customers.
  • Complete relevant documentation as required and maintain an accurate record-keeping system.
  • Maintain effective and efficient work processes and procedures, complying with CHG and Health standards.
  • Remain aware and knowledgeable on relevant services provided by the Group.
  • Research required information using available resources.
  • Document all call information according to standard operating procedures.
  • Follow-up on customer calls where necessary.
  • Recognize, document and alert the EMS and Fleet Manager of trends in customer calls.
  • Answers all incoming emergency and non-emergency Fire and EMS calls for service while collecting important information from the caller.
  • Determines the caller’s needs and enters the information into the computer aided dispatch system.
  • Notifies other service agencies for actions as required.
  • Works with other departments to ensure mutual organizational goals are pursued and achieved.
  • Closes calls, updates logs on system and interhospital transfers, patient care and record keeping.

Minimum Qualifications and Experience:

  • Grade 12 with no qualification a BLS qualification advantageous.
  • 3+ years of experience in EMS Call Centre advantageous

How to apply for Call Centre Agent job in Johannesburg

[ click here to apply for Call Centre Agent vacancy ]

Company hiring :Clinix Health Group
Job title : Call Centre Agent
Location: Johannesburg, Gauteng ZA
Closing dates: 22 September 2023

Last updated : 21 September 20233 at 08:25 South African time]