• Company Name: Fidelity Services Group
• Job Title: Call Centre Technical Dispatch Agent Level 2
• Location: Midrand, Gauteng, South Africa
• Job Type: Permanent
• Division: Fidelity ADT
• Business Unit: FADT - Gauteng
• Industry: Security and Investigations
• Functional Area: Administrative
• Posted Date: 27 June 2025
• Closing Date: 04 July 2025
• Experience Level: Entry Level

Fidelity Services Group Call Centre Technical Dispatch Agent Level 2 Job in Midrand

Fidelity Services Group is inviting South African jobseekers with grade 12 to apply for their Call Centre Technical Dispatch Agent Level 2 Job in Midrand.

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The aim of a Technical Dispatch Agent (Level 2) is to:

• Book & Schedule service calls.
• Dispatch & Coordinate Technicians to attend all scheduled work.
• Follow up with customers to ensure times & schedules are met.
• Completing all daily scheduled service calls LSN Technical Category fields
• Inform relevant management or other parties in the event of exceptions or reoccurring issues.
• Exercise good interpersonal skills to be able to deal with difficult customers at all levels.

Requirements:

• Grade 12
• Customer Service oriented and experience
• Coordinating Schedules & Appointments
• Call Centre experience beneficial
• Continuous Improvement experience beneficial

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer literate (MS Office, Listener, Outlook, Internet)
• Knowledge of security systems user operation
• Professional
• Customer focused
• Driven for results
• Good verbal and oral communication skills
• Ability to handle pressure
• Telephone etiquette
• Understanding in diversity in customer behaviour
• Punctual
• Ability to meet deadlines
• Ability to Organise, Schedule & Coordinate appointments

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