• Company Name: Fidelity Services Group
• Job Title: Call Centre Agent
• Location: Midrand, Gauteng, South Africa
• Job Type: Permanent
• Posted Date: 23 June 2025
• Closing Date: 30 June 2025
• Industry: Security and Investigations
• Functional Area: Customer Service

Fidelity Services Group Call Centre Agent Vacancy

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Responsibilities:

• Handling many inbound and outbound calls to and from customers
• listening to customers’ needs or issues and providing helpful solutions to their problems
• Sell Umsuka products and assist client to complete application form telephonically
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Taking messages and direct them to relevant people
• Guide callers through troubleshooting, navigating the Umsuka App

Requirements:

• High school grade 12 or equivalent
• Previous experience in a customer service or call centre role is preferred
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making skills
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and CRM software
• Flexibility to work evenings, weekends, and holidays as needed

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