Cell C Online Support Lead Vacancy

Cell C is inviting South African jobseekers to apply for their Online Support Lead vacancy in South Africa, Midrand, Gauteng, South Africa.

Main Responsibilities:

Ensure timely and effective sales fulfilment processes across all channels
Oversee sales order management, ensuring all customer orders are accurately processed, tracked, and fulfilled in a timely manner
Monitor and optimize the sales cycle to reduce friction points and increase sales conversion rates across online and telesales channels
Collaborate with marketing, product, and digital teams to ensure that promotions, offers, and product launches are effectively communicated and executed online
Implement strategies to continuously improve sales performance and customer satisfaction across the online and telesales channels

Knowledge, Skills, and Attributes:

Knowledge of industry-specific software or CRM tools
Familiarity with internet and mobile network configurations
Strong communication skills (verbal and written)
Technical troubleshooting abilities and knowledge of telecommunication products and services
Proficiency with online communication tools (chat, email, social media)
Ability to work independently and manage time effectively
Patient, empathetic, and solution-oriented
Ability to remain calm and composed in high-pressure situations
Strong attention to detail

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