Grade 12 entry Call Centre Agent Vacancy at First National Bank (FNB)

First National Bank (FNB) is inviting South African jobseekers with grade 12 to apply for their Call Centre Agent Vacancy.

Job Description:

To provide customer service telephonically or via other media and to ensure that customer queries are timeously attended to and resolved

Are you someone who can:

Have Telephonic and written communications with an existing client base to provide accurate product information and in line with standards protocols
Drive significant growth and profitability in the context of cost management.
Manage costs / expenses within approved budget to achieve cost efficiencies.
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
Resolve all customer queries efficiently, and within agreed timelines.
Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant product and service targets.