- Company Name: Vodacom
- Job Title: Customer Resolution Agent
- Location: Johannesburg, South Africa
- Closing Date: 13 June 2025
Vodacom Customer Resolution Agent Vacancy
Vodacom is looking for South African jobseekers with grade 12 to apply for the position of Customer Resolution Agent in Johannesburg, Gauteng, South Africa.
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Role Purpose:
- Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom.
- Infinity Services Partner Company is looking for a Customer Resolution Agent
- The customer resolution Agent will take end to end resolution of customer queries. These experts will be responsible for relationship management, customer engagement with a key focus on sales through service.
Job-Related Skills:
- Selling and Negotiation skill
- Decision-making Skill
- Customer focus
- Pro-active Customer Care
- Logical thinking
- Active / Effective listening skills
Competencies:
- Coping with Pressures and Setbacks
- Persuading and Influencing
- Deciding and Initiating Action
- Working across various channels (voice, chat and emails etc.)
- Planning and Organising
- Working with People
- Presenting and Communicating Information
- Delivering Results and Meeting Customer Expectations
- Relating and Networking
- Writing business e mails
- Self -management (ability to work remotely)
- Selling and negotiation skills
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