• Company Name: Fidelity Services Group
• Job Title: Contact Centre Sales Agent Line 2
• Location: Johannesburg, Gauteng, South Africa
• Job Type: Permanent
• Industry: Customer Services
• Functional Area: Customer Service
• Closing Date: 10 June 2025

Fidelity Services Group Contact Centre Sales Agent Vacancy

Fidelity Services Group is calling on South African jobseekers to apply for the position
of Contact Centre Sales Agent Line 2 in Johannesburg, Gauteng, South Africa.

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Processing of Moving Cancellations:

• Handling Queries and Cancellations for both Dealer, IIP and In-House customers.
• Handle all cancellation requests
• Handle all client queries relating to possible cancellations

Client Liaison:

• Ensure all call backs and follow ups are concluded first thing each morning, every day on all pending’s
• Provide Feedback to Customers and always contact via telephone call as first point of contact
• Keep internal and external customers informed at all times of what the status is in their relocation process

Administration and General:

• Ability to comprehend, capture and interpret basic customer information.
•  Ensure that all queries receive are responded to and resolved or escalated internally (if needed) and correct processes followed.
• Assist with call overflow from Level 1 Agents as and when required to maintain service levels.
• Communicate and coordinate with internal departments and or branches
• Ensure that where Reconnections are not possible system removals are booked
• Qualify and call on all “new leads”
• Attempt to book appointments with both relocation and reconnection Customers.
• Schedule appointments in Sales Consultants' dairies
• Follow up on all open leads

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