Matric - cinema  Call Centre Agent Job opportunity at Ster-Kinekor Theatres ( Closing Date 07 July 2023 ).A Call Centre Agent will be responsible for providing excellent customer service and support to callers/guests. This includes answering questions, addressing concerns, and resolving issues or complaints in a professional and efficient manner. The incumbent will execute customer support via calls, business WhatsApp and emails. Resolve first line queries and escalate where necessary. The incumbent will also be required to work on weekends and public holidays, the working hours will be on a shift basis.

Application Deadline : Friday,07 July 2023 .

Call Centre Agent Job Duties:

• Complaint resolution rate in line with company policy and guidelines
• Call quality, ensuring that the guest is provided with the best services in each interaction.
• All unresolved complaints should be escalated, followed up and feedback provided to the guest in line with the escalation process.
• Provide accurate and up-to-date information about movies and showtimes.
• Promoting and managing our customer loyalty program.
• Ensure information accuracy in all feedback provided to guests on various products.
• Fully understanding the refund policy from start to finish·
• Adherence to schedule (Weekly and monthly roster) ·
• Compliance with quality standards and procedures·
• Abandoned call rate should be in line with department SLA.
• Average call handling time should be in line with business rules.
• All daily checklists should be submitted before the start of the shift.
• Knowledge of the movie theatre's operations, policies, and procedures.
• Knowledge of the movies showing, showtimes, and available promotions and discounts.
• Familiarity with ticketing systems, loyalty programs, and payment processing.
• Understanding of guest service principles and practices.
• Knowledge of basic computer skills and phone systems.

What you will need:

• Matric (essential) but A Diploma/Degree would be advantageous.

Here's how to apply for cinema  Call Centre Agent Job opportunity at Ster-Kinekor Theatres

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Last updated : Monday, 03 July 2023 |opportunity Application Deadline : Friday, 07 July 2023 | Opportunity in Sandton, Gauteng .