Company Hiring : G4S
Salary: Market Related
Job Title: Call centre
Location Country: South Africa
Job Location Province: Gauteng

ROLE RESPONSIBILITY:

Answering of Calls

• Distinguish what the client’s query is.
• Resolved queries telephonically – Self resolved
• Reference number must be created for all inbound and outbound calls – Google sheets
• Proper greeting- must give the client your name, company name.
• Email or Call the respective branch for information
• Get back to the client with proper feedback.

Average Rings

• The average seconds that the agent took to answer the phone
• Answering calls within 10 seconds 

Time Keeping

• Agent send reports on time
• Always meets deadlines
• Never late for work
• Emails/contacts branches for missing information
• Reports completed on Google sheets
• Client info updated on Google Sheets
• Loading of G4S online profiles

AD-HOC Duties

• Perform any ad hoc duty that may be assigned to you by Management from time to time

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Basic call centre knowledge
• Computer literate - ability to work on Excel, MS Outlook, Word
• Communication (written and verbal)
• Problem Solving
• Work under pressure
• Dealing with changing circumstances
• Attention to detail

THE IDEAL CANDIDATE:

Minimum qualification

• Grade 12 and/or NQ4 with a minimum pass rate of 50%

Additional Requirements

• The candidate should not currently be registered as a full-time student at a tertiary institution

How to apply

Apply here: https://careers.g4s.com/en/jobs/call-centre-consultant-learnership/77887

More Jobs Opportunities

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2. Call centre
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4. Cleaner
5. Jobs that require Grade 12
6. Jobs without Grade 12/matric
7. Government Jobs
8. Internships

Opportunity Closing/listed Date
Posted: 18 November 2021
Article Category
Learnerships in midrand
Opportunity available in
South Africa , Gauteng , midrand